Franchise & Service Provider Agreement
Professional agreement covering franchise appointment, business operations, services, commercial terms, wallet, commission and compliance policies.
Ask4Loan
Website: ask4loans.inParties & Recitals
FRANCHISE & SERVICE PROVIDER AGREEMENT BETWEEN
Ask4Loan, Website: https://ask4loans.in/ , hereinafter referred to as the “Service Provider”.
The other party is referred to as the “Franchisee”. The Service Provider and Franchisee are collectively referred to as the “Parties”.
Recitals
WHEREAS, the Service Provider is engaged in the business of providing technology-enabled business solutions, financial facilitation services, digital verification services, taxation and compliance support, business registration services, insurance facilitation, software platforms and allied business solutions.
WHEREAS, the Franchisee has represented that it possesses the necessary infrastructure, capability and intention to market and provide the Services under the brand name of Ask4Loan, subject to the terms and conditions of this Agreement.
WHEREAS, the Parties desire to establish a non-exclusive commercial relationship whereby the Franchisee shall market and facilitate approved services through the Service Provider's platform.
1. Definitions
- Agreement: This Franchise & Service Provider Agreement together with all Annexures, Schedules, Policies and amendments.
- Platform: Online portal, CMS, website, dashboards, mobile applications, software and technology infrastructure owned or authorized by the Service Provider.
- Services: Financial, taxation, compliance, digital, verification, credit bureau, insurance, business registration and allied services.
- Wallet: Prepaid digital wallet maintained by the Franchisee for eligible services.
- Commission: Incentive payable to the Franchisee on eligible products, subject to the prevailing commission structure.
- Cashback: Promotional service credits which are non-withdrawable and non-transferable.
- API Partner: Third-party banks, NBFCs, financial institutions, technology providers, verification agencies, credit bureaus and other integrated partners.
- Customer: Any individual or legal entity availing services through the Franchisee.
- Applicable Law: Applicable laws, rules, regulations, notifications, circulars, guidelines and directions in India.
2. Interpretation
- Headings are for convenience only and shall not affect interpretation.
- Words importing the singular include the plural and vice versa.
- References to any law include amendments and re-enactments thereof.
- References to one gender include all genders.
- Annexures and Schedules form an integral part of this Agreement.
3. Appointment of Franchisee
- The Service Provider appoints the Franchisee as a non-exclusive, non-transferable and revocable Franchise & Business Associate.
- The Franchisee shall not represent itself as an employee, legal agent or partner except as expressly authorized.
- This Agreement does not create a partnership, joint venture or employer-employee relationship.
- The Service Provider reserves the right to appoint additional franchisees, distributors, channel partners or service providers.
- The Franchisee shall conduct its business ethically, professionally and in compliance with applicable laws.
4. Scope of Business
The Franchisee is authorized to promote, market, facilitate and provide eligible services through the Ask4Loan platform strictly in accordance with the policies, operational guidelines and business standards prescribed by the Service Provider.
The Franchisee shall operate only through the official CMS, website, APIs, mobile applications and other digital platforms approved by the Service Provider.
The Franchisee shall not provide any service that is not officially approved or make false commitments, guarantees or representations to customers.
5. Business Model
Ask4Loan operates as a technology-enabled business platform offering financial facilitation, digital verification, taxation, compliance, insurance, business registration and allied services through authorized partners.
The Franchisee acts as an independent business associate and shall facilitate customer applications using the Company's platform.
6. Rights of the Service Provider
- Modify, suspend or discontinue any service, product, API or business feature.
- Revise franchise plans, pricing, commission structures and operational policies.
- Suspend or terminate the Franchisee for violation of this Agreement.
- Conduct audits of transactions, customer records and platform usage.
- Reject incomplete, inaccurate, fraudulent or non-compliant applications.
- Introduce new services or withdraw existing services.
- Monitor Franchisee business practices.
- Protect intellectual property, branding, software and confidential information.
8. Rights of the Franchisee
CMS Access
Access to the approved CMS platform and digital dashboard.
Marketing
Market and facilitate eligible services under the Ask4Loan brand.
Commission
Receive commissions on eligible products subject to prevailing policies.
Support
Access technical support and operational guidance.
The Franchisee shall have no exclusive territorial rights unless specifically granted in writing.
9. Obligations of the Franchisee
- Conduct business honestly, ethically and professionally.
- Comply with applicable laws and company policies.
- Obtain valid customer consent before processing any application.
- Maintain accurate customer records and documentation.
- Protect customer information and maintain confidentiality.
- Use only official branding and approved marketing materials.
- Refrain from collecting unauthorized fees.
- Ensure applications are genuine and complete.
- Promptly report suspicious or fraudulent activities.
10. Obligations of the Service Provider
- Provide access to the approved platform and services.
- Offer technical assistance and operational support.
- Maintain and update the platform.
- Process eligible service requests through authorized partners.
- Make available training materials and marketing resources.
- Credit eligible commissions and promotional benefits according to prevailing policies.
11. Commercial Terms
The Franchisee agrees to pay all applicable franchise fees, activation charges, wallet recharge amounts, service charges, taxes and other fees notified by the Service Provider.
- Franchise fees are payable in advance.
- Taxes shall be charged as applicable under Indian law.
- The Service Provider may revise pricing.
- Commercial transactions shall be recorded electronically.
- Promotional offers are subject to specific terms and conditions.
12. Payment Terms
- Payments shall be made through approved banking channels or digital payment methods.
- Payments shall be deemed final upon successful confirmation.
- Activation may be refused if payment verification is incomplete.
- Applicable bank, gateway and statutory charges shall be borne by the Franchisee unless otherwise specified.
13. Business Conduct
The Franchisee shall maintain the highest standards of integrity and professionalism while dealing with customers.
The Franchisee shall not:
- Offer guaranteed loan approvals.
- Promise unapproved commissions or incentives.
- Use misleading advertisements or false claims.
- Engage in unfair trade practices.
- Misrepresent Company products, services or policies.
Annexure A — Professional Services
Services are made available through Ask4Loan directly and/or through authorized Banks, NBFCs, Financial Institutions, Government Portals, Technology Partners, API Providers and other approved service providers.
Credit Bureau Services
Experian Credit Report & Score, CRIF Credit Report & Score, Equifax Credit Report & Score, TransUnion CIBIL Report & Score.
Customer consent mandatoryFinancial Services
Personal Loan, Business Loan, Home Loan, LAP, Gold Loan, Education Loan, Car Loan, Used Car Loan, MSME Loan and Startup Loan.
Credit Card, Savings Account, Current Account, Salary Account, Demat, Trading, FD and RD.
Micro Finance & Instant Loan
Micro Finance and Instant Personal Loan services through approved technology partners and lending institutions.
Insurance Services
Motor, Two Wheeler, Commercial Vehicle, Health, Travel, Property, Term, Child, Pension, Shop, MSME, Fire and Group Insurance.
Taxation & Compliance Services
ITR Filing, Tax Consultation, Tax Planning, Notice Assistance
Registration, Amendment, Cancellation, Return Filing, LUT and Advisory
Proprietorship, Partnership, LLP, Private Limited, OPC, Section 8 Company
Annual Filing, Director KYC, DIN and DSC
PAN, TAN, MSME, UDYAM, FSSAI, Shop & Establishment
IEC, Trademark and allied services
Government & MSME Services
PMEGP, Mudra Loan, Stand-Up India, Start-up India, MSME Schemes, CGTMSE and Government Subsidy Programs.
Wallet, Commission & Withdrawal Policy
1. Franchise Wallet
- The Company shall provide a Digital Franchise Wallet to the Franchisee.
- The Wallet is maintained solely for business transactions conducted through the Company's platform.
- The Wallet reflects commission earnings approved by the Company.
Commission Credit
The Company may credit commissions based on:
Wallet Withdrawal
- Withdrawal requests may be submitted only for approved commission balance.
- No withdrawal shall be permitted against pending, disputed, cancelled, reversed or fraudulent transactions.
- Withdrawals shall be processed after successful KYC verification and bank account validation.
- The Company may hold, reject, reverse or delay withdrawals in applicable circumstances.
Non-Transferability
Wallet balance cannot be sold, assigned, transferred, gifted, shared or converted into cash except through the Company's approved withdrawal process.
Company Rights
- Freeze the Wallet.
- Reverse incorrect commission.
- Recover excess payments.
- Suspend withdrawals.
- Modify commission calculations.
- Close the Wallet upon termination.
Taxes & Deductions
The Company may deduct TDS where applicable, GST adjustments, statutory deductions, refunds, chargebacks, penalties and outstanding dues before processing commission withdrawal.
Franchise Fee — Non-Refundable Policy
Non-Refundable & Non-Transferable
The Franchise Registration Fee, Activation Fee, Setup Fee, Training Fee, Branding Fee, Software/CMS Activation Charges, White Label Charges and other amounts paid to Ask4Loan are strictly Non-Refundable and Non-Transferable as stated in the Agreement.
No refund shall be claimed for:
- Voluntary cancellation by the Franchisee.
- Change of business plans or personal reasons.
- Failure to use the franchise or platform.
- Dissatisfaction arising from lack of sales, business performance or expected profits.
- Closure or discontinuation of business.
- Failure to complete documentation after registration.
- Suspension or termination due to breach of Agreement or Company policies.
The fees cover software licensing, onboarding, technical setup, branding, training, documentation, support and administrative costs incurred upon activation.
All payments made towards the Franchise are final and shall not be refundable, adjustable or transferable unless expressly approved in writing by the Company.
Fraud, Misuse & Immediate Termination Policy
The Franchisee, its employees, agents and representatives shall conduct all business activities honestly, ethically and in accordance with applicable laws and Ask4Loan policies.
Fraudulent activity, misrepresentation, forgery, unauthorized collection of money, false commitments, illegal transactions, misuse of the Company's name, logo, brand identity, website, software or any other harmful act may result in liability being borne by the Franchisee.
Immediate Action
Upon receiving any complaint, evidence or reasonable suspicion of fraud, misconduct, policy violation or misuse of the Company's brand, Ask4Loan reserves the right to immediately suspend or permanently terminate the Franchisee account, Franchise ID, CMS Panel, Wallet, Login Access, API Access and associated services without prior notice.
Consequences
- The Franchise Agreement shall stand terminated with immediate effect.
- The Franchisee shall not be entitled to refunds as specified under the Agreement.
- The Franchisee shall indemnify and keep the Company harmless against applicable claims, losses, liabilities, damages, penalties, costs and legal expenses.
The Company's decision regarding suspension or termination in cases involving fraud, illegal activity or misuse of its brand shall be final and binding, subject to applicable law.
Ask4Loan
Technology & service aggregation platform
